This policy covers Predge Pro, our paid subscription (billed monthly or annually). It sits alongside our Terms of Service and Privacy Policy.
Who you pay
Predge Pro is sold through Paddle, our Merchant of Record. Paddle handles the payment, the receipt, and applicable taxes, and appears on your card or bank statement. Their buyer terms apply in addition to this policy.
Cancelling
You can cancel at any time — there is no minimum term and no cancellation fee. When you cancel, your Pro access stays active until the end of the period you have already paid for, then does not renew. We do not automatically pro-rate or refund the unused part of the current period.
Refunds
If Predge Pro isn't working for you, email us within 14 daysof your first payment and we'll refund it in full — no interrogation. This 14-day good-faith window applies to a first purchase; renewals are not automatically refundable, but if a renewal caught you by surprise, tell us and we'll make it right in good faith.
Refunds are issued to the original payment method through Paddle and typically take a few business days to appear, depending on your bank.
How to request a refund
Email hello@predge.io from the address tied to your account, or reply to your Paddle receipt. Include the email you paid with so we can find the transaction. We aim to respond within two business days.
Chargebacks
If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than a chargeback. Opening a dispute without contacting us may suspend access while the bank investigates.